Privacy Policy

Luis Marten, operating as Triumph Financial ("we," "us," or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website triumphfinancial.ca or use our mortgage services.

We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and all applicable provincial privacy legislation in Ontario.

We may collect personal information that you voluntarily provide to us when you:

• Submit an inquiry or application form on our website
• Contact us by phone, email, or other means
• Engage our mortgage services
• Subscribe to our newsletter or communications

Personal Information may include: name, email address, phone number, mailing address, employment information, income details, credit information, identification documents, and financial information necessary for mortgage applications.

We use the information we collect to:

• Process your mortgage application and provide our services
• Communicate with you about your inquiry or application
• Submit applications to lenders on your behalf (with your consent)
• Comply with legal and regulatory requirements
• Send you relevant updates and information (with your consent)
• Improve our website and services

We may share your personal information with:

• Lenders and financial institutions: To process your mortgage application
• Credit bureaus: To verify credit information
• Professional advisors: Lawyers, accountants, and appraisers involved in your transaction
• Regulatory bodies: To comply with FSRA and other regulatory requirements
• Service providers: Who assist in operating our business (subject to confidentiality agreements)

We will never sell your personal information to third parties for marketing purposes.

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and restricted access to personal information.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Mortgage-related records are retained for a minimum of seven years as required by regulatory requirements.

Under PIPEDA and applicable privacy laws, you have the right to:

• Access your personal information that we hold
• Request correction of inaccurate information
• Withdraw consent for certain uses of your information
• Request deletion of your information (subject to legal requirements)
• File a complaint with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, please contact us using the information below.

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze website traffic. You can control cookie preferences through your browser settings. We use Vercel Analytics to understand how visitors use our site; this service collects anonymized, aggregated data.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last updated" date at the top of this page. We encourage you to review this policy periodically.